Refund & Return Policy

At voltdriv Ebike, your complete satisfaction is our primary goal. This document outlines our comprehensive return and refund guidelines, detailing the eligible timeframes, conditional requirements, associated shipping responsibilities, and the exact steps to officially initiate a return.

1. Allowed Return Window

Customers are granted a 15-day window from the exact date of delivery to submit a formal return request. Requests initiated outside of this 15-day period generally cannot be accommodated, with exceptions made strictly for items confirmed to have manufacturing defects or shipping damage.

2. Modifying or Canceling an Order

Orders can be canceled without restriction within the first 90 minutes of placement. Following this initial grace period, cancellations are processed according to the specific timelines below:

• In-stock eBikes: Processing may take up to 5 business days.
• In-stock Warranty Orders: Processing may take up to 10 business days.
• In-stock Parts & Components: Processing may take up to 15 business days.

A full refund is guaranteed provided an eligible cancellation is requested before the merchandise has been dispatched from our facilities.

3. Conditions for Return Eligibility

For a product to successfully qualify for a return, the following criteria must be rigorously met:

• The item must be in the exact pristine condition in which it was received.
• The product must remain completely unworn and unused.
• All original packaging, tags, manuals, and included accessories must be perfectly intact.
• A valid receipt or verifiable proof of purchase must be provided.

To officially commence your return procedure, please email our support team at tktuoguang@163.com.

4. The Return Shipping Procedure

Upon review and approval of your return request, our team will supply you with a pre-paid return shipping label alongside comprehensive instructions. All authorized returns must be shipped to our dedicated facility:

Notice: Packages sent back to our warehouse without prior authorization from our support team will likely be rejected and returned to the sender.

5. Responsibility for Return Shipping Fees

If a return is initiated out of personal preference or buyer’s remorse (e.g., you simply changed your mind), the customer assumes full financial responsibility for all return shipping expenses.

Conversely, if the return is necessitated by a fulfillment error on our part (e.g., you received a defective, damaged, or entirely incorrect item), voltdriv Ebike will gladly absorb all associated return transit fees.

6. Damages and Fulfillment Issues

We highly recommend thoroughly inspecting your delivery the moment it arrives. Should you discover that the e-bike or accessory is damaged, defective, or you received the wrong model, please reach out to tktuoguang@163.com immediately. Prompt communication allows us to swiftly evaluate and rectify the situation to your satisfaction.

7. Strictly Non-Returnable Items

Please be advised that certain categories of merchandise are strictly exempt from being returned. These include:

• Perishable goods (such as floral arrangements or food items).
• Specially customized or personalized bespoke orders.
• Personal care and hygiene products.
• Hazardous materials, flammable liquids, or gases.
• Final sale clearance items and digital or physical gift cards.

8. Processing Exchanges

The most efficient method to secure an exchange is to first process a standard return for the item you currently possess. Once that initial return is accepted and confirmed by our team, you may seamlessly proceed to place a separate, new order for your desired alternative item.

9. Refund Issuance and Timelines

You will receive a notification from us the moment your returned package is delivered to our center and undergoes inspection. If your refund is fully authorized, the funds will automatically be issued back to your original payment method within a standard processing time of 10 business days.

Should 15 business days elapse without your authorized refund appearing on your bank or credit card statement, please contact us at tktuoguang@163.com for immediate assistance.

As a final reminder, all returned merchandise must be strictly unused, in its original condition, complete with packaging, tags, and proof of purchase to ensure a smooth refund process.