Shipping Policy

Complimentary Shipping · Expedited Processing · End-to-End Tracking

This document outlines the delivery coverage, expected transit times, package tracking procedures, and fee structures related to returns for all purchases made through Cemoto Ebike.

1. Shipping Destinations & Coverage

At present, our complimentary shipping service is exclusively available to customers residing within the contiguous United States (the lower 48 states). Unfortunately, we are unable to process deliveries to Alaska, Hawaii, or Puerto Rico.

Furthermore, please note that we cannot deliver orders to P.O. Boxes, APO, or FPO military addresses.

2. Estimated Dispatch and Transit Times

Standard in-stock items are generally processed and dispatched on the following business day, provided there are no specific notices stating otherwise on the respective product page.

While rare, unexpected transit delays can occasionally happen. Should your delivery not arrive within 14 business days, we urge you to reach out to our support team at tktuoguang@163.com.

For backordered items or pre-sales, please consult the estimated dispatch dates listed directly on the product’s description page.

3. Delivery Fees

We are proud to offer standard shipping completely free of charge for all eligible orders within our shipping zones.

4. Our Carrier Partners

To ensure your e-bike arrives safely, we utilize a network of trusted logistics providers, including FedEx, UPS, and specialized professional freight truck services. The carrier selected for your order will depend heavily on the destination address and the physical dimensions of the product.

5. Cancellations and Restocking Fees

Cancellations Post-Dispatch

Once an order has left our facility, modifications are no longer possible. If you decide to cancel an in-transit order, you may reject the delivery when it arrives. Under these circumstances, a cancellation fee equivalent to 10% of the e-bike’s purchase price will be deducted from your refund.

Additionally, the customer assumes responsibility for a flat $150 return freight charge. voltdriv Ebike will supply the necessary return shipping labels and coordinate the pickup with our designated carrier.

Defective Merchandise

If you receive a faulty product, you are exempt from restocking fees, provided the approved return is initiated within 15 days of delivery. You must alert our Customer Service department regarding the defect as soon as it is discovered.

Important Exception

Please be aware that we do not process returns for e-bike accessories unless there is a verifiable manufacturing or quality defect.

6. Package Tracking and Delivery Confirmation

Customers with registered accounts on cemotoebike.com can easily monitor their shipment’s progress by logging into their user dashboard.

If you checked out as a guest, you can trace your packages using the order number provided in your confirmation email. Should you require any assistance, feel free to email tktuoguang@163.com, and our team will aim to reply within 24 hours.

If your tracking link indicates that the parcel has been successfully delivered and signed for, yet you cannot locate your e-bike, it is imperative that you notify us within 3 business days.

If more than 3 business days pass without notification, our ability to intervene directly becomes extremely limited, and you will be required to open an investigation directly with the respective shipping carrier to resolve the issue.