Subscription Policy
This policy explains when and how you may cancel your order after purchase, and what fees may apply.
1. Cancellation Before Shipment
You may request to cancel your order before it has been shipped. If your cancellation request is approved before shipment, you will receive a full refund with no cancellation fee.
To request a cancellation, please contact us as soon as possible at tktuoguang@163.com.
2. Cancellation After Shipment
Once your order has been shipped and cannot be modified, it can no longer be cancelled directly.
If you no longer wish to receive the order, you may refuse the package upon delivery. In this case, the following fees will apply:
- 10% of the eBike purchase price as a cancellation/restocking fee
- $150 return shipping fee
These fees will be deducted from your refund amount.
3. Cancellation for Defective Products
If your product is found to be defective within 15 days of receipt and your return is approved by our support team, no cancellation or restocking fee will apply.
Please notify our Customer Service team as early as possible and provide photos or videos to support your claim.
4. Non-Cancellable Items
The following items cannot be cancelled after shipment:
- Orders that have already been delivered
- Orders that have been installed, used, or modified
- Accessories returned for non-quality reasons
- Special-order or customized products
5. Refund Processing
Approved refunds will be processed to the original payment method within 10 business days after inspection and confirmation.
Bank or payment provider processing times may vary.
6. How to Contact Us
For any cancellation-related questions, please contact our support team at tktuoguang@163.com. We usually respond within 24 hours.